DuraLabel Label Printers & Supplies

This blog features the latest news and information about the DuraLabel label printer, DuraLabel software and supplies for the DuraLabel. We'll also include information about related products and services, as well as general tips for creating and using labels and signs. Thanks for taking a look at our blog. We hope to see you here regularly.


Friday, December 16, 2011

Label Printers - Getting The Best Support And Customer Service

I've been talking about getting "the best," such as in getting the best label printer.  But what does"best" mean?  What is the best label printer?  From a quality and performance viewpoint DuraLabel makes the best label printers available.  But that's not the complete story.  "Best" needs to include the quality of the support and customer service.

Quality customer service means, for example, having the labeling supplies you need in stock. Sometimes you may be able to wait a week or two.  Other times there will be situations in which you need supplies yesterday.  At DuraLabel we don't believe in just-in-time delivery to our warehouse.  We maintain a massive inventory of labeling supplies so you can get what you need, when you need it.  Just pick up your phone and call 1-888-326-9244 and your order will most likely be on it's way today.


What about those times when you have a question?  One of four things can happen:

1) You place a call and are told you need to purchase a service contract.  To get support from some label printer companies you need to purchase a service contract that provides you with a set amount of customer support phone time.

2) You place a call and no one answers.  You leave a message andwait for a call back. And then wait.  And wait. And wait. You step out of the office for a few moments.  When you return these is a message. You return their their call... and leave another message. Then wait. And wait.

3) You place a call and no one knows the answer to your question (or you get an answer that doesn't help).

4) You place a call. You are immediately connected to a friendly expert who answers your question, quickly providing the needed information.  There's no charge.  There's no service contract to buy.  Support is personal, friendly, expert and always free for as long as you are a DuraLabel customer.

Call DuraLabel to purchase your next label printer. You'll be glad you did. Call 1-888-326-9244 today.

Related Past Posts
The Standalone Label Printer

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